myhomehelper checkout - Who For?

Frequently Asked Questions

How much does it cost after the first year?

The initial purchase price includes 12 month subscription to the myhomehelper online services.

After the first 12 months it then costs either £7.49 per month or £77.88 for a further 12 months (prices ex VAT).

What if I don't want to renew my subscription after the first 12 months?

Renewing your subscription is optional. If you do not wish to renew it your tablet will continue to work but you will not be able to make any changes to what is shown.

Can I use my own tablet?

No. The operating system on the myhomehelper tablet has been significantly amended to ensure that nothing can interfere with the myhomehelper software.

The software is embedded into the operating system as a full admin app meaning it has total control over the tablet in a way that it couldn't have if it was downloaded as a standard app.

This all helps to ensure the smooth running of myhomehelper giving you peace of mind that nothing elese is interfering with the display.

Does it need an internet connection?

myhomehelper requires access to an internet connection to activate the display and to receive on-going updates. This connection can either be via wi-fi or a mobile SIM card.

How much data does it use?

Exlcuding video calling myhomehelper typically uses less than 1GB of data per month although there may be spikes in data usage if you upload a lot of photos in one go.

Using the Video Calling feature can significantly increase the amount of data used.

Video calls use approximately 7.5mb per minute, meaning that if you were to make a daily 10 minute video call you would use approximately 2gb of data per month. Add the myhomehelper data usage and it is less than 4gb in total per month

Can I use a SIM card?

Yes, the myhomehelper tablet has a built-in slot for a standard sized (15 x 25mm) 3G or 4G SIM card.

How long does delivery take?

After payment has been confirmed delivery usually takes:

  • UK - up to 3 working days
  • Countries within the EU- up to 6 working days
  • Countries outside the EU - up to 10 working days

Does it work outside of the UK?

Yes, we have users in countries around the world. The myhomehelper display supports over 150 different languages.

Please contact us at info@myhomehelper.co.uk for information about overseas orders.

Can I set up the display at home before taking it to my parents?

Yes. We usually recommend that you have the myhomehelper tablet in your own house for several days so you can get used to the various features and how they appear.

Once you are ready, you can then connect it to a different wi-fi network in the property where it will finally reside.

Can other family members access it?

Yes, you can give access the myhomehelper control panel to as many people as you like for no additional cost

You can also control what each user has access to.